NOC Analyst- Waltham, MA

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 350,000 customers worldwide trust Constant Contact to help them connect with their audience.

Headquartered in Waltham, Mass., with an additional office in Loveland, Colo., Constant Contact was named Massachusetts Technology Leadership Council "Company of the Year" in 2008 and is ranked as the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list.

Constant Contact's Operations team is responsible for the overall health and efficiency of our SaaS environment. To support our continued growth, we are seeking an intelligent, motivated, and creative Operations Administrator that has experience in a web-based software company providing a managed service to small businesses and organizations. The successful candidate will be a technical hands-on person focused on a 99.9% uptime and the success of recurring production jobs. This newly created position will report to the Director of Application Operations.

Responsibilities Include:

Provide 24x7 response to system outages during "on-call" periods. Help resolve simple and/or complex SaaS issues.
Ensures SaaS issues are tracked, controlled, communicated, and escalated (if needed) in a timely fashion.
Contribute to the overall success of our growing customer base by using proactive SaaS monitoring tools and practices.
Manage the success of backend tasks such as database backups, ETL, reporting, and other scheduled jobs.
Interface daily with other SaaS technical staff and help coordinate cross functional dependencies for SaaS maintenance and change management.
Demonstrate SaaS performance objectively using metrics.
Ensures SaaS changes are tracked and controlled with compliant procedures.
Provide technical analysis of production change requests to ensure dependencies are understood and coordinated.
Strive for continuous improvement of NOC processes and SaaS up-time.

Skills and Experience

Two plus years of professional experience administering Linux environments including shell scripting.
Familiarity with administration and implementation of an application server (i.e. JBoss, WebSphere, WebLogic).
Familiarity with open source monitoring solutions (i.e. Nagios, Cacti, Zenoss).
Working knowledge of database support, specifically DB2 and Oracle.
Experience and proficiency in networking standards, protocols, security, troubleshooting, and performance tuning.
The ability to work on multiple concurrent projects is essential.
Strong self-motivation and the ability to work with minimal supervision.
Excellent verbal and written communication skills.
Available to work after hours and weekends, when required, and willingness to participate in an on-call rotation.

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.